So, what is a Consumer Protection Act !! As the name would suggest, it sought to furnish an (advanced) legal framework, to protect us as Consumers, from being cheated, from defective, inferior, duplicated or hazardous, goods and services. To start with, now a Complaint can be filed electronically; and the hearings, on request, can be conducted through Video Conferencing. Another notable feature that can be elicited is that, by virtue of Section 65, now Notices to the parties, especially to the opposite parties, can be served by electronic means. It follows that Notices can even be served through Email and Whatsapp. These are extraordinary provisions. The Mediation is formally inducted in the adjudicating process, notwithstanding settlement option was otherwise always available to the litigating parties. Another important issue that has been addressed in the new regime is, aptly defining the pecuniary jurisdiction of these Tribunals. Now it has been specifically stated (u/ss 34, 47 ...