Securing effective Redressal to our issues / Complaints / Representations … A satisfactory reply to complaints is of fundamental importance in the Administration – Citizens Relationship. Good governance signifies the way an Administration ameliorates the standard of living of the members of its society, by creating, and making available the basic amenities of life; providing its people security of life and the opportunity to better their lot; instills hope in their hearts for a promising future; affording participation and capacity to influence, in the decision-making in public affairs; sustaining a responsive judicial system which dispenses justice on merits in a fair, unbiased and meaningful manner; and maintaining accountability and honesty in each wing or functionary of the Government administration. Forms of accountability may differ but the basic idea remains the same that the holders of Public Office must be publicly able to justify their exercise of power not